Terms of Service

Last updated: 15 June 2026

Welcome to Nimble Pharma. These Terms of Service govern your use of our website, nimblepharma.shop, and your purchase of products from our online store.

By accessing our website, browsing our products or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase products from us.

1. About Nimble Pharma

Nimble Pharma is a Pakistan-based wellness and nutraceutical brand offering selected dietary supplements and healthcare-related products through its official online store.

Our products are intended to support general wellness and nutritional care. They are not intended to diagnose, treat, cure or prevent any disease.

2. Use of Website

You agree to use this website only for lawful purposes.

You must not use our website to:

• Place fraudulent or false orders

• Misuse offers, discounts or promotional codes

• Attempt unauthorized access to our systems

• Copy, reproduce or misuse website content without permission

• Upload harmful code, spam or misleading information

• Violate any applicable law or regulation

We reserve the right to refuse service, cancel orders or restrict access if we believe the website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, prices, images, ingredients, pack sizes and availability are accurate.

However, minor differences may occur due to packaging updates, batch changes, photography, screen settings or supplier revisions.

Before using any product, please read the product label, directions, warnings and expiry date on the actual packaging.

If there is any difference between website content and product packaging, the product packaging should be considered the primary reference.

4. Health and Medical Disclaimer

Nimble Pharma products are nutraceutical, dietary supplement or wellness products. They are not medicines unless specifically stated and regulated as such.

Information on this website is provided for general awareness and product information only. It should not be considered medical advice, diagnosis or treatment.

Please consult a qualified doctor, pharmacist, nutritionist or healthcare professional before using any supplement, especially if:

• You are pregnant or breastfeeding

• You are taking prescription medication

• You have a medical condition

• You are purchasing for a child

• You have allergies or sensitivities

• You are scheduled for surgery or medical treatment

Do not stop, replace or delay any medical treatment based on information from this website.

5. Order Acceptance

Placing an order on our website does not automatically mean that the order has been accepted.

Nimble Pharma may accept, reject, cancel or hold an order for verification due to:

• Stock unavailability

• Incorrect price or product information

• Incomplete customer details

• Unverified payment

• Delivery limitations

• Suspicious or unusual order activity

• Technical error

• Force majeure or operational reasons

If your paid order is cancelled by Nimble Pharma, a refund will be processed according to our refund process.

6. Pricing and Payments

All prices are listed in Pakistani Rupees unless stated otherwise.

Prices may change without prior notice. The price displayed at checkout at the time of order placement will generally apply, unless there is a clear technical, typographical or pricing error.

Accepted payment methods may include Cash on Delivery, bank transfer, mobile wallet, card payment or other methods shown at checkout or confirmed by our team.

For prepaid orders, dispatch may begin only after payment confirmation.

7. Cash on Delivery Terms

Cash on Delivery may be available only in selected cities or areas and may be subject to order value limits, courier coverage and verification.

Nimble Pharma may request advance payment for certain locations, high-value orders or areas where COD is not currently available.

If a customer repeatedly refuses COD parcels without valid reason, Nimble Pharma may limit future COD availability for that customer.

8. Shipping and Delivery

Shipping is handled according to our Shipping Policy.

Delivery timelines are estimates and may vary due to courier operations, public holidays, weather, location coverage, customer availability or circumstances beyond our control.

Customers are responsible for providing accurate address and contact information.

9. Returns and Refunds

Returns, exchanges and refunds are handled according to our Return Policy.

Due to the nature of nutraceutical and wellness products, opened or used products are generally not returnable unless a verified defect, wrong item or transit damage is confirmed.

10. Product Availability

Product availability may change without notice.

We reserve the right to limit quantities, discontinue products, update packaging or change offers at any time.

If a product becomes unavailable after order placement, we may contact you to offer a replacement, revised delivery timeline, store credit, refund or cancellation.

11. Promotions and Discount Codes

Promotions, bundles, discounts and free delivery offers may be subject to specific terms, validity periods, stock availability and order conditions.

Nimble Pharma may modify, suspend or cancel any offer if misuse, technical error or unauthorized use is detected.

Discount codes cannot be exchanged for cash and may not apply to all products.

12. Accuracy of Customer Information

You agree to provide accurate, complete and updated information when placing an order.

Nimble Pharma is not responsible for failed delivery, delay or loss caused by incorrect address, phone number, payment details or customer information.

13. Intellectual Property

All website content, including brand names, logos, product images, text, graphics, layout, icons, packaging visuals and design elements, is owned by or licensed to Nimble Pharma.

You may not copy, reproduce, modify, distribute or use our content for commercial purposes without written permission.

14. Third-Party Links

Our website may contain links to third-party websites, payment services, courier tracking pages or social media platforms.

Nimble Pharma is not responsible for the content, policies, security or practices of third-party websites.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Nimble Pharma shall not be liable for indirect, incidental, special or consequential damages arising from use of our website, delayed delivery, product misuse, allergic reactions, individual health outcomes or reliance on general website information.

Our maximum liability for any order shall not exceed the amount paid by the customer for that specific order.

16. Customer Responsibility

Customers are responsible for:

• Reading product labels before use

• Following recommended directions

• Checking ingredients for allergies

• Consulting a healthcare professional where appropriate

• Storing products as directed

• Keeping products away from children unless intended for child use

• Reporting order issues within the stated timeframes

17. Storage and Product Handling

Please store products according to the instructions on the packaging.

Nimble Pharma is not responsible for product quality issues caused by improper storage after delivery, exposure to heat, sunlight, moisture, contamination or mishandling.

18. Website Availability

We aim to keep our website available and functional, but we do not guarantee uninterrupted access.

The website may be temporarily unavailable due to maintenance, updates, technical issues, hosting problems or circumstances beyond our control.

19. Changes to Terms

Nimble Pharma may update these Terms of Service from time to time.

The latest version published on nimblepharma.shop will apply to all website use and orders placed after the update date.

20. Governing Law

These Terms of Service shall be governed by the applicable laws of Pakistan.

Any dispute arising from the use of this website or purchase of products from Nimble Pharma shall be handled according to applicable Pakistani law and relevant jurisdiction.

21. Contact Information

For questions about these Terms of Service, orders, returns or shipping, please contact:

Nimble Pharma
Website: nimblepharma.shop
WhatsApp/Phone:03333994249
Email: info@nimblepharma.shop
Business address: E 182, Phase II, Site II, Super Highway Industrial Zone, Karachi, Pakistan