Return Policy

Last updated: 15 June 2026

At Nimble Pharma, customer satisfaction, product quality and safe handling are important to us. This Return Policy explains how returns, exchanges and refunds are handled for orders placed through our official website, nimblepharma.shop.

By placing an order on our website, you agree to the terms of this Return Policy.

1. Return Eligibility

Products may be eligible for return only if:

• The return request is made within 7 days of receiving the order.

• The product is unused, unopened and in its original sealed packaging.

• The product label, batch number, expiry date and packaging are intact.

• The customer can provide the order number, invoice, payment confirmation or other proof of purchase.

• The product was purchased directly from nimblepharma.shop.

For health, hygiene and product safety reasons, opened, used, damaged after delivery or partially consumed products cannot be returned unless the issue is due to a verified manufacturing defect, wrong item delivery or damage during transit.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products

• Products with broken seals

• Products without original packaging

• Products damaged due to mishandling after delivery

• Products purchased from pharmacies, retailers, marketplaces or third-party sellers

• Products returned after the eligible return period

• Products purchased during clearance, special promotional or final-sale campaigns, unless defective or incorrectly delivered

3. Damaged, Wrong or Missing Items

If you receive a damaged product, wrong product or incomplete order, please contact us within 24 hours of receiving your parcel.

To help us process your request, please share:

• Order number

• Customer name and phone number

• Clear photos or video of the parcel, product and packaging

• Photo of the courier label

• Details of the issue

Please do not discard the product, packaging or courier label until our team has reviewed your case. Claims made after 24 hours may not be accepted if the product condition cannot be verified.

4. Product Quality Concerns

Nimble Pharma products are handled with quality and safety in mind. If you believe there is a genuine quality concern, please contact our support team with the product name, batch number, expiry date and photos of the product.

Our team may request the product to be returned for review. If the issue is verified, we may offer a replacement, exchange or refund depending on the case.

5. Change of Mind Returns

Due to the nature of healthcare, nutraceutical and dietary supplement products, returns for change of mind are accepted only when the product is unopened, unused and sealed.

Shipping charges, payment handling charges or return courier charges may be deducted from the refundable amount.

6. Return Process

To request a return, please contact Nimble Pharma customer support before sending any product back.

Contact details:

• WhatsApp/Phone: 03333994249

• Email: info@nimblepharma.shop

• Business address: E 182, Phase II, Site II, Super Highway Industrial Zone, Karachi, Pakistan

Once your request is reviewed, our team will confirm whether the product is eligible for return and guide you regarding the return method.

Products sent back without prior confirmation may not be accepted.

7. Return Shipping Charges

Return shipping charges may apply depending on the reason for return.

If the return is due to a wrong product, damaged parcel or verified issue from our side, Nimble Pharma may arrange a replacement or bear the reasonable return shipping cost.

If the return is due to customer preference, change of mind, incorrect order placement or refusal after dispatch, return shipping and courier charges may be deducted from the refund.

8. Refunds

Refunds are processed only after the returned product has been received and inspected by Nimble Pharma.

If approved, refunds may be processed through one of the following methods:

• Bank transfer

• Mobile wallet

• Store credit

• Original payment method, where available

Refund processing may take 7 to 14 working days after approval, depending on the payment method, bank or service provider.

Shipping charges are non-refundable unless the return is due to an error from Nimble Pharma.

9. Exchanges

Eligible products may be exchanged if:

• The product is unopened and sealed

• The exchange request is made within the eligible return period

• The requested replacement product is available in stock

If the replacement product has a price difference, the customer may be required to pay the difference before dispatch.

10. Orders Purchased from Other Sellers

This Return Policy applies only to orders placed directly through nimblepharma.shop.

If you purchased a Nimble Pharma product from a pharmacy, retailer, distributor, marketplace or any third-party seller, please contact the seller directly according to their return and refund policy.

11. Medical and Usage Disclaimer

Nimble Pharma products are nutraceutical, dietary supplement or wellness products and are not intended to diagnose, treat, cure or prevent any disease. Product suitability may vary from person to person.

Please consult a qualified healthcare professional before using any supplement, especially if you are pregnant, breastfeeding, taking medication, managing a medical condition or purchasing for a child.

12. Policy Updates

Nimble Pharma may update this Return Policy from time to time. The latest version published on our website will apply to all orders placed after the update date.