Shipping Policy

Last updated: 15 June 2026

This Shipping Policy explains how Nimble Pharma processes, dispatches and delivers orders placed through our official website, nimblepharma.shop.

By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Delivery Coverage

Nimble Pharma currently delivers orders within Pakistan through courier and delivery partners.

Delivery availability may vary depending on city, address, courier coverage, weather conditions, public holidays, operational limitations or circumstances beyond our control.

If your delivery location is not serviceable, our team may contact you to arrange an alternative solution or cancel the order with refund where applicable.

2. Order Processing Time

Orders are usually processed within 1 to 2 working days after confirmation.

Orders placed on Sundays, public holidays or after business hours may be processed on the next working day.

During sales, promotions, high-demand periods, courier delays or stock verification, processing may take longer than usual.

3. Estimated Delivery Time

Estimated delivery timelines are:

• Karachi: 1 to 3 working days after dispatch

• Other major cities in Pakistan: 3 to 5 working days after dispatch

• Remote or out-of-service areas: 5 to 7 working days or longer, depending on courier coverage

These timelines are estimates and may vary due to courier operations, address accuracy, customer availability, weather, law-and-order situations, public holidays or other factors outside Nimble Pharma’s control.

4. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before order confirmation.

Nimble Pharma may offer free delivery on selected products, order values, campaigns or cities. Any free delivery offer will apply only when clearly displayed on the website or confirmed by our customer support team.

Shipping charges are non-refundable unless the order issue is due to a verified error from Nimble Pharma.

5. Cash on Delivery

Cash on Delivery availability may vary by city, order value and operational coverage.

At the moment, Cash on Delivery may be limited to selected areas, including Karachi, depending on our current delivery setup.

For cities outside Cash on Delivery coverage, customers may be required to make advance payment before dispatch. Payment details will be shared only through Nimble Pharma’s official communication channels.

Please ensure that the payment is made only to the official account details provided by Nimble Pharma.

6. Order Verification

To protect customers and avoid delivery issues, Nimble Pharma may verify orders through phone call, WhatsApp, SMS or email before dispatch.

Orders may be delayed or cancelled if:

• The customer cannot be reached for confirmation

• The delivery address is incomplete or incorrect

• The phone number is invalid or unreachable

• Payment is not received for prepaid orders

• The product is out of stock

• The order appears suspicious, incomplete or duplicated

7. Delivery Attempt

Courier partners usually contact the customer before delivery. Please ensure that the provided phone number is active and that someone is available to receive the parcel.

If delivery fails due to customer unavailability, incorrect address, refusal to receive or repeated failed attempts, the parcel may be returned to Nimble Pharma.

In such cases, re-dispatch may require additional delivery charges.

8. Parcel Inspection at Delivery

Before accepting the parcel, please check that the outer packaging is not visibly opened, damaged or tampered with.

If the parcel appears opened, damaged or tampered with, please do not accept it. Contact Nimble Pharma customer support immediately and share photos if possible.

Once a parcel is accepted, claims for visible courier damage must be reported within 24 hours.

9. Tracking Information

Where available, tracking details may be shared through SMS, WhatsApp, email or customer support.

Tracking updates are provided by courier partners and may take time to appear after dispatch.

If you do not receive tracking information, please contact our support team with your order number.

10. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information at checkout.

Nimble Pharma is not responsible for delays, failed delivery or lost parcels caused by incorrect address, incomplete location details, wrong phone number or customer unavailability.

If an order is returned due to incorrect information, additional shipping charges may apply for re-dispatch.

11. Delayed Delivery

While Nimble Pharma makes reasonable efforts to dispatch orders on time, delivery delays may occur due to courier service issues, holidays, weather, political conditions, road closures, stock verification or other circumstances beyond our control.

A delay in delivery does not automatically qualify an order for cancellation or refund once the product has been dispatched, unless the parcel is confirmed lost, damaged or returned by the courier.

12. Out-of-Stock Items

If an ordered product is unavailable after order placement, our team may contact you to offer:

• A revised delivery timeline

• A replacement product

• Store credit

• Full or partial refund

• Order cancellation

13. Contact for Shipping Support

For shipping, tracking or delivery support, please contact:

• WhatsApp/Phone: 03333994249

• Email: info@nimblepharma.shop

• Business address: E 182, Phase II, Site II, Super Highway Industrial Zone, Karachi, Pakistan

Please include your order number when contacting us.

14. Policy Updates

Nimble Pharma may update this Shipping Policy from time to time. The latest version published on our website will apply to all orders placed after the update date.